Terms and Conditions
Effective Date: April 30, 2025
By using our website and placing an order, you agree to the following terms:
1. Use of Website
You agree to use this site for lawful purposes only and not to misuse it in any way.
2. Product Information
We do our best to display product descriptions and images as accurately as possible. However, colors and sizes may vary slightly.
3. Pricing and Payment
Prices are listed in USD. We reserve the right to change prices at any time. Payments are processed securely through trusted third-party providers.
4. Order Fulfillment
Orders are processed within 3–5 business days unless otherwise noted. Delivery times may vary based on location.
5. Intellectual Property
All content on this site (text, logos, images) is the property of Q The Flame Candles and may not be used without permission.
6. Limitation of Liability
We are not liable for any indirect damages related to your use of our products or website.
7. Changes to Terms
We reserve the right to update these terms at any time. Please review them regularly.
Contact Us
For questions, contact us @ qtheflamecandles@gmail.com.
Return and Refund Policy
Return Policy
Effective Date: April 30, 2025
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
- You may return unused, undamaged items within 14 days of delivery.
- To start a return, please contact us @ qtheflamecandles@gmail.com with your order number and reason for return.
- Customers are responsible for return shipping costs unless the item arrived damaged or we made an error.
Refunds
- Once we receive your return, we will inspect the item(s) and notify you of the status.
- Approved refunds will be processed to your original method of payment within 5–10 business days.
Exchanges
- If you received a damaged or defective item, please email us within 7 days of delivery and we will arrange a replacement.
Questions? Reach out to us @ qtheflamecandles@gmail.com.
Copyright © 2025 Q The Flame Candles - All Rights Reserved.
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Announcement
Welcome! Launching June 20th, Save the date!!!